Is the "Old ECU" still able to connect to the software and can you read it?
If yes, try performing a Blank ECU Programming [Clone]. Follow the instructions here. If communication to ECU is unstable, please try to get the System Information, take note of the Software # (Application).
Now, a few questions regarding the motorcycle: Are there any aftermarket gauges or modules installed? If yes, this can cause issues when performing a Blank ECU Programming.
Are you using our supplied cables? USB cable cannot be longer than 6ft (2m)?
Please try the following steps:
- Turn IGN OFF
- Unplug ECU from wiring harness
- If AFTERMARKET gauges are installed, unplug them
- Plug the ECU back in
- Restart the software
- Turn IGN ON
- Connect to motorcycle using the CHART screen (
), notice if the lines stop and start or flow normally. - Go to Active Settings (
) - Start the procedure again and follow the instructions here.
Please make sure you have a fully charged battery or are using a battery charger.
If it continues to fail, please contact us. We will need to remote in so have the ID/PW for the Remote Support application, Team Viewer ready to save time.